Frequently Asked Questions
How do I rent a storage unit from Box-It Storage?
You can rent a storage unit online or call us at (318) 224-4766 for assistance. Our online rental process makes it easy to choose an available unit, complete your rental, and receive your move-in information without needing to visit an office.
What types of storage does Box-It Storage offer?
Our storage options vary by location. Our North 7th Street facility in West Monroe offers climate-controlled storage units. Our Calhoun facility offers climate-controlled and drive-up storage units, along with covered and fully enclosed RV and boat storage, including extra-large and pull-through options.
How soon can I move into my storage unit?
If an available unit meets your needs, you can complete your rental online, or via phone, and move in without waiting for someone to meet you at the facility. You’ll be emailed the information you need to access the facility and locate your unit.
How do I get into my storage unit when I move in?
When you arrive use the door access code provided to you in the move-in information and locate the unit number assigned to you. Your new unit will have a green tag on the door. Break the green tag to open your assigned unit. A lock should be waiting for you inside the unit to use during your rental.
If your unit does not have a lock inside, you may take a lock from another empty unit with a green tag. When you are ready to move out, please return the lock in the drop box by the door.
Do I need to bring my own lock?
No. Box-It provides a lock for your storage unit. Your lock should be inside your assigned unit when you arrive. If one is missing, you may take a lock from another empty unit marked with a green tag. The lock belongs to Box-It Storage and should be left in the drop box when you move out.
How long can I rent a storage unit?
Our storage units are rented month-to-month, so you aren’t required to make a long-term commitment. You can keep your unit for as long as you need it.
When can I access my storage unit?
Customers have access to their storage units 24 hours a day, seven days a week at both Box-It Storage locations.
What are your phone support hours?
Phone support is available Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 9:00 AM to 5:00 PM.
Facility access for current customers is available 24/7.
Does Box-It Storage offer climate-controlled storage?
Yes. Both Box-It Storage locations offer climate-controlled storage. Our North 7th Street facility in West Monroe is entirely climate controlled, while our Calhoun facility offers both climate-controlled and non-climate-controlled storage options.
Does Box-It Storage offer RV and boat storage?
Check Available UnitsYes. Our Calhoun location offers RV and boat storage, including covered and fully enclosed options with back-in and pull-through spaces. Select units also offer electrical access, and the facility includes a rinse bay for added convenience.
Can I rent and manage my storage unit online?
Yes. You can browse available units, rent online and manage your account remotely. This allows you to complete much of the rental and move-in process without needing someone to meet you at the facility.
How do I know what size storage unit I need?
Size GuideStorage needs vary depending on what you’re storing. Our Size Guide can help you compare common storage unit sizes and determine which option may work best for your belongings.
Do I need a tenant protection plan for my storage unit?
Through SafeLease, Box-it Storage offers a tenant protection plan to help protect your stored belongings. If you already have your own qualifying insurance coverage, you may opt out of the protection plan by providing proof of coverage through your Tenant Portal.
If you need your Tenant Porta link or need help submitting your insurance information, contact us at (318) 224-4766 and we'll be happy to help.